INSURANCE/BILLING INFO
Your resource for information about policies, coverage, and billing.
Insurance, Hospitals & Billing
i-Health accepts a wide range of health plans. We encourage you to check with your insurance to make sure your health plan provides coverage for your care.
Insurance benefits have become very complex in the last several years. Your benefit plan may only limit you to treat with a subset of contracted providers. In addition for patients that may require surgery, i-Health may be in-network with your insurance plan but the surgical facility may be out-of-network. Due to the complexity of insurance benefits, i-Health requests that all of our patients contact your insurance if you have any questions regarding in-network providers offered by your insurance plan.
Hospitals & Same Day Surgery Centers
Our physicians perform surgeries at hospitals and same day surgery centers located throughout the Twin Cities Metro area and beyond. While i-Health physicians are on staff at many hospitals and same day surgery centers, not all physicians are on staff at all hospitals and all surgery centers. It is important to inquire which facilities your physician performs surgeries at in case you need to be close to home or family after your procedure. In addition, it will be important for you to confirm that the surgical facility location is also in-network with your insurance.
Billing/Financial FAQ
As a patient of i-Health, you may have questions regarding your bill. We have listed some common questions and answers for you that will help explain and provide additional information about your bill.
Q. When will I receive my first statement?
A. After your insurance provider processes your claim, you will receive a text message (approximately 30 days after your visit) prompting you to pay your bill through our online billing system Health iPASS. You will receive a reminder text message after 60 days. If no action is taken at that point, you will be sent a paper bill from i-Health. Your statement will outline any out-of-pocket costs you may have. Your statement will include any deductibles and/or co-insurance amounts you may owe. Co-payments are due at the time of service.
Q. Should I bring my insurance card with me?
A. Yes, i-Health will need the information on your insurance card to correctly file a claim with your insurance company. You will be asked to present your insurance card at each visit.
Q. Do I need a referral?
A. The need for a referral differs by insurance plan. Please contact your insurance company directly prior to scheduling an appointment to inquire whether i-Health is in-network for your health plan. Obtaining a referral is the responsibility of the patient.
Q. Do I need a prior authorization?
A. The need for a prior authorization differs by insurance plan and the type of procedure or service being provided. i-Health will initiate the prior authorization request from your insurance company for you; however, it is your responsibility to make sure that you have prior authorization before receiving certain health care procedures and/or services.
Q. Why didn’t my insurance company cover my entire bill?
A. Out-of-pocket expenses are determined by your insurance plan during claim processing. These amounts may include co-payments, deductibles, and/or co-insurance. If you have questions or don’t agree or understand the amounts you owe, please contact your insurance company directly as they determine patient responsibility amounts for any services provided to you based on your insurance plan contract.
Q. When do I become responsible for my bill?
A. You are responsible for your bill at the time you receive services from i-Health. We will work with you and your insurance company to get all eligible benefits processed in a timely manner. We will send you a statement approximately 30 days after you receive services for any patient responsibility amounts you may owe.
Q. I have received my first statement and I am not able to pay my entire balance. Does i-Health allow flexibility in payment terms?
A. While i-Health encourages patients to pay in full after your first statement, we understand that some may need flexible payment options. i-Health does offer some limited payment plans based on your balance. Length of time allowed is also based on your balance. If you need greater flexibility than what i-Health can offer, we do have a relationship with Care Credit.
CareCredit is a healthcare credit card designed for your health and wellness needs. It’s a way to pay for the costs of many treatments and procedures and allows you to make convenient monthly payments.
For questions regarding your CareCredit account, please visit the Payment and Billing page on our website or contact CareCredit directly at 800-365-8295.
Q. Is there a charge for Medical Supplies given at my visit?
A. Depending on the type of supply, there may be a charge associated with it. Not all supplies are considered covered benefits by your plan, however many are.
Q. What happens if my physician or i-Health is not contracted with my insurance plan?
A. We will bill your insurance company as a courtesy to you. You will be financially responsible for any portion of your bill that your insurance does not pay.